Refund and Return Policy

Last updated: December 2025

This Refund and Return Policy applies to all purchases made through the StartX Sports website or directly with StartX Sports (“we,” “our,” or “us”). This policy is designed to comply with Google Merchant Center requirements and to clearly explain customer rights regarding returns, refunds, and order cancellations.

1. Eligibility for Returns

Due to the customized and made-to-order nature of sports court flooring products, returns are accepted only under the conditions outlined below.

1.1 Non-Returnable Items

The following items are not eligible for return or refund, unless they are defective or damaged upon arrival:

Custom-sized court flooring
Custom color combinations
Flooring with custom logos or markings
Products that have been installed or used

1.2 Returnable Items

Standard (non-customized) products may be eligible for return if:

The return request is submitted within 14 days of delivery
The product is unused, uninstalled, and in original packaging
Returns of defective goods and non-defective goods (that do not affect resale)
The product is in resalable condition

Return eligibility is determined after inspection.

2. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 7 days of delivery.

To process a damage or defect claim, please provide:

Your order number
Clear photos or videos of the damaged or defective product
Photos of the original packaging

Once verified, we will offer one of the following solutions:

Replacement of the affected items
Partial or full refund

StartX Sports covers the cost of replacement shipping for verified defective or damaged products.

3. Order Cancellations

3.1 Before Production Begins

Orders may be canceled for a full refund if cancellation is requested before production begins.

3.2 After Production Has Started

If production has started, cancellation may no longer be possible. In such cases, material and production costs may be deducted from the refund amount.

Custom orders that have entered production are generally non-cancellable.

4. Return Process

To initiate a return, please contact us at:

Email: support@startxsports.com

Include the following information:

Order number
Reason for return
Photos (if applicable)

If your return is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the return is due to a verified defect or error on our part.

5. Return Method

Please mail the product you wish to return back to our shipping address or bring it directly to our physical store.

5.1 Return Form

If you need to return an item, please contact our team to obtain a return form, which you can print yourself.

5.1 Relisting Fee

No relisting fees are required.

5. Refund Processing

Approved refunds will be issued to the original payment method.

Refunds are processed within 7 business days after the returned product is received and inspected
Original shipping fees are non-refundable, except in cases of product defects or shipping errors

6. Exchanges

We offer direct product exchanges. If eligible, please select the new product you wish to purchase and pay the price difference.

7. Shipping Responsibility

Customers are responsible for ensuring returned products are properly packaged. StartX Sports is not responsible for damage incurred during return shipping.

8. International Orders

International orders may be subject to customs duties, taxes, and shipping fees. These charges are non-refundable and are the responsibility of the customer.

9. Contact Information

If you have questions regarding returns or refunds, please contact us:

StartX Sports
Email: support@startxsports.com

Note: By placing an order with StartX Sports, you acknowledge that you have read and agree to this Refund and Return Policy.